Returns & Refunds Policy

Guarantee of Satisfaction

Global Village offer a no quibble guarantee in regard to the quality of our products. To avail of this guarantee we must be advised within 3 days of delivery. We guarantee to replace defective items immediately with the same product or an alternative product (of equal or greater value) and to your satisfaction.

We must be informed within 8 days of delivery and the original products must be made available for return

To advise us of failure of our products, please Telephone 353 (0) 1 44055035 or email info@globalvillage.ie . You should quote your Order Number (not your customer code) and your Name and the email address used to place the original order.

In the event of that a product is found to be defective we guarantee to replace the item with the same item or an item of (of equal or greater value) and to your satisfaction.

Nothing contained herein will affect your statuary rights.

Returns

Standard delivery of accessory items

• In the rare event that an item arrives faulty or damaged please contact our customer service department on receipt and we will arrange a replacement or refund at the discretion of Global Village. However Global Village will not be responsible for goods collected by the customer or their agent(s) once they are dispatched from our warehouse.
If for any other reason you are unhappy with any item, please return the item(s) along with a completed returns form within 7 days of receiving the goods. Providing the item(s) are still in a completely saleable condition and in their original packaging, we will issue a full refund.
Refunds will be issued to the card which was used to place the order once we have received the item(s) back in our warehouse.
Please note that we will not refund the initial delivery charges except if the item(s) are being returned due to damage or a fault.
The cost of returning goods is your responsibility and the item(s) are your responsibility until they arrive at the warehouse. We therefore recommend using a recorded delivery service for returns.
Please return all goods to: Global Village, Unit 6 Greenhills Road Industrial Estate, Tallaght, Dublin 24. Phone 01 4597454 and clearly mark RETURNS.

Furniture/ Van Delivery items

For the return of non-standard delivery goods please contact our Customer Service department on 01 4055035 or customerservice@globalvillage.ie
The wood used in our furniture products often has a rustic look making each item slightly different in measurements, appearance, colour and finish. We will not exchange items on a 'like for like' basis purely on the grounds of the character of the wood.
Should an item arrive faulty, we will automatically offer either a replacement or a full refund. . However Global Village will not be responsible for goods collected by the customer or their agent(s) once they are dispatched from our warehouse.
We reserve the right to repair an item rather than replacing it.
If there is any other reason why you are not happy with the item(s), please contact us within 7 days of receiving the goods and, providing they are still in a completely saleable condition, we will issue a full refund minus the delivery charge relevant for your area.
Refunds will be issued to the card that was used to place the order once we have received the goods back in the warehouse.
If you paid 50% deposit online for your furniture and the further balance upon confirmation of your delivery, your refund may be in two separate instalments.

Liability

We reserve the right to accept, refuse, or limit your order for any reason, including, but not limited to, credit review, the unavailability of a product or errors in prices and products descriptions posted on the website.
Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of your order shall be limited to the purchase price

Title and Risk

The goods will be at your risk from the time of delivery.
Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charge.

Guarantee

All furniture is guaranteed for one year, on condition that each item is cared for and maintained correctly.
Where appropriate, GLOBAL VILLAGE will repair the item free of charge during this period, or will replace it if necessary.
This does not affect your statutory rights.
Our Right to Vary These Terms and Conditions
We have the right to revise and amend these terms and conditions from time to time.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the confirmation email (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the item(s)).
Law and Jurisdiction
The laws of the Republic of Ireland govern these Terms and Conditions and all disputes will be subject to the exclusive jurisdiction of the courts of the Republic of Ireland.